Supported F&B Manager and department operations through accurate record management and operational assistance.

Achievements: Streamlined administrative processes, improved record accuracy, and strengthened operational efficiency across restaurants and bars.

Hard Skills: Revenue management, Food service, Service delivery, Administrative Assistant, Room Division operation, Report writing, and Operational Planning.

Soft Skills: Time Management, Guest Service, Teamwork Onboard, Multicultural Adaptability, and Organisational Culture.

Oversaw the customer accounts’ performance with full responsibility, including sales revenue, supervising production, quality control, shipment implementation, payment security, and customer service. Market areas include:

• 2012 – 2014: Japan and Asian countries.
• 2014 – 2015: Key product accounts: wooden handicraft exports to the Middle East of Asia.
• 2015 – 2016: Key customer accounts in Europe and Australia.

• 2016 – 2024: Australia, Europe, and America

Achievements:

Top 1 Sales Revenue in 2022, contributed to 40% of the company’s total revenue.

Best Employee Award (2015)

Key Impacts: Managed international sales of Vietnamese handicrafts across continents, building global partnerships and ensuring quality compliance, and underscoring a lasting impact on the company’s success.

Hard Skills: Product development, Project planning, Service delivery, Financial planning, Operational management, Sales management, Revenue management, Quality control, Shipping procedures, Global Logistics, Account management, and Leadership.

Soft Skills: Market research, Time management, Contract negotiations, Customer Service Excellence.

Reviewed annual financial reports to ensure compliance with regulations and accurate reflection of business practices. Supervised management decisions and operational efficiency aligned with shareholder approvals.

Achievements: Created the supervising procedure, balancing the benefits of various sides: management, employees, and shareholders, through accurate and reasonable evaluations.

Hard Skills: Regulatory Compliance, Financial Reporting, Project management, Financial Analyst, Report writing, Working Capital management, Document management.

Soft Skills: Reporting & Analysis, Supervisory skills.

• Oct 2010 – Oct 2012: Garment Merchandiser – Representative Office of Zenze Limited – Ho Chi Minh City, Vietnam

Ensured the material procurement to meet the garment production’s schedule; coordinated QA/QC procedures; followed up on shipment delivery, shipment process, and payment processes, including accounts payable and receivable, to maintain financial accuracy.

Achievements: Ensured production efficiency and shipment reliability for uniforms, suits, trousers, blazers, and jackets.

Hard Skills: Service Delivery, Project Planning, Product Development, Financial Planning, Purchase Management, Materials and Supplies Management, Production Management, Quality Control, Container Shipping, International Shipping, Customs Regulations, and Customs Clearance.

Soft Skills: Time Management, Contract Negotiations, and Global Logistics.

• Oct 2010 – Oct 2012: Office Administrator – Representative Office of Zenze Limited – Ho Chi Minh City, Vietnam

Coordinated transportation services, handled purchasing and payments, and managed customs clearance procedures for imported goods. Maintained accurate inventory control and documentation for office and production supplies, oversaw day-to-day administrative operations, ensuring smooth workflow across departments.

Achievements: Strengthened office efficiency and supported production teams by managing logistics, purchasing, and administrative processes.

Hard Skills: Service contract management, Customs regulations, Customs Clearance.

Soft Skills: Office administration.

• Sep 2009 – Mar 2010: Purchasing Staff – Viethomeland Limited – Ho Chi Minh City, Vietnam

Procured construction materials per technical drawings and ensured timely delivery to sites. Controlled inventory and managed purchasing documentation.

Achievements: Ensured constructive material supplies for the building project on time.

Hard Skills: Materials and Supplies management, quality control, Inventory control, Project management.

Soft Skills: Contract negotiation, Procurement contract management, Time management.